FAQ
Breaker Direct FAQ
Welcome to the Breaker Direct FAQ! Here, we’ve answered the most common questions about our online trading card business, specializing in baseball cards, Pokémon cards, basketball cards, and more. If you don’t find what you’re looking for, feel free to contact us at support@breakerdirect.com.
General Questions
What is Breaker Direct?
Breaker Direct is an online store and community for trading card enthusiasts. We sell a wide variety of collectible cards, including baseball, Pokémon, basketball, and other trading cards, and host live card breaks. Our team of passionate collectors brings years of expertise to provide high-quality products and an exciting experience.
What types of cards do you sell?
We offer baseball cards, Pokémon cards, basketball cards, football cards, and other collectible trading cards, including sealed packs, boxes, singles, and graded cards from brands like Topps, Panini, Pokémon, and more.
We offer baseball cards, Pokémon cards, basketball cards, football cards, and other collectible trading cards, including sealed packs, boxes, singles, and graded cards from brands like Topps, Panini, Pokémon, and more.
What are live breaks?
Live breaks are interactive events where we open packs or boxes of cards live on our platform, and participants purchase spots to receive cards from specific teams, players, or sets. It’s a fun way to chase rare cards and share the excitement with the community!
Live breaks are interactive events where we open packs or boxes of cards live on our platform, and participants purchase spots to receive cards from specific teams, players, or sets. It’s a fun way to chase rare cards and share the excitement with the community!
Do I need an account to shop?
Yes, creating an account allows you to place orders, join live breaks, track your purchases, and receive updates on new products and events. Sign-up is free and easy!
Yes, creating an account allows you to place orders, join live breaks, track your purchases, and receive updates on new products and events. Sign-up is free and easy!
Ordering and Payments
How do I place an order?
Browse our website, add items to your cart, and proceed to checkout. You’ll need to sign in or create an account to complete your purchase. Follow the prompts to enter your shipping and payment information.
What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and select digital wallets. All transactions are secure and encrypted.
We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and select digital wallets. All transactions are secure and encrypted.
Can I modify or cancel my order?
Orders can be modified or canceled within 1 hour of purchase, provided they haven’t been processed or shipped. Contact us at support@breakerdirect.com as soon as possible to request changes.
Orders can be modified or canceled within 1 hour of purchase, provided they haven’t been processed or shipped. Contact us at support@breakerdirect.com as soon as possible to request changes.
Shipping and Processing
How long does it take to process my order?
Orders are typically processed within 1-2 business days. Live break orders may take additional time depending on the schedule of the break. You’ll receive a confirmation email once your order is processed.
Orders are typically processed within 1-2 business days. Live break orders may take additional time depending on the schedule of the break. You’ll receive a confirmation email once your order is processed.
What are your shipping times?
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Domestic Shipping (U.S.): Standard shipping takes 3-7 business days, while expedited options (2-day or overnight) are available at checkout.
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International Shipping: Delivery times vary by country, typically 7-21 business days, depending on customs processing.
Shipping times begin after processing is complete. You’ll receive a tracking number once your order ships.
How much does shipping cost?
Shipping costs depend on the weight, destination, and shipping method selected. Standard domestic shipping starts at $4.99, with free shipping on orders over $100 (U.S. only). International rates vary. Exact costs are calculated at checkout.
Shipping costs depend on the weight, destination, and shipping method selected. Standard domestic shipping starts at $4.99, with free shipping on orders over $100 (U.S. only). International rates vary. Exact costs are calculated at checkout.
Do you ship internationally?
Yes, we ship to most countries. International customers are responsible for any customs fees, duties, or taxes imposed by their country. Check our shipping page for a list of supported countries.
Yes, we ship to most countries. International customers are responsible for any customs fees, duties, or taxes imposed by their country. Check our shipping page for a list of supported countries.
How are cards packaged for shipping?
We take great care to protect your cards. Singles are shipped in protective sleeves and top loaders, while larger orders or boxes are securely packaged with bubble wrap and sturdy boxes to prevent damage.
We take great care to protect your cards. Singles are shipped in protective sleeves and top loaders, while larger orders or boxes are securely packaged with bubble wrap and sturdy boxes to prevent damage.
Returns and Refunds
What is your return policy?
We accept returns within 14 days of delivery for unopened, unused products in their original condition. Contact us at support@breakerdirect.com to initiate a return. Live break purchases and single cards are non-returnable unless there was an error on our part. Return shipping costs are the customer’s responsibility unless the item was damaged or incorrect.
We accept returns within 14 days of delivery for unopened, unused products in their original condition. Contact us at support@breakerdirect.com to initiate a return. Live break purchases and single cards are non-returnable unless there was an error on our part. Return shipping costs are the customer’s responsibility unless the item was damaged or incorrect.
How do I get a refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method. Shipping costs are non-refundable.
Refunds are processed within 5-7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method. Shipping costs are non-refundable.
What if my order arrives damaged or incorrect?
If your order arrives damaged or contains errors, contact us within 7 days of delivery with photos of the issue. We’ll work to replace the item or issue a refund, depending on availability.
If your order arrives damaged or contains errors, contact us within 7 days of delivery with photos of the issue. We’ll work to replace the item or issue a refund, depending on availability.
Live Breaks
How do I join a live break?
Browse our live break schedule, select a break, and purchase a spot (e.g., a team, player, or random slot). Spots are limited, so act fast! You’ll receive instructions to watch the live stream and claim your cards.
Browse our live break schedule, select a break, and purchase a spot (e.g., a team, player, or random slot). Spots are limited, so act fast! You’ll receive instructions to watch the live stream and claim your cards.
What happens to my cards from a live break?
Cards from live breaks are shipped to you within 3-5 business days after the event. If you receive no hits (e.g., base cards only), we may offer a “random team” or credit option, depending on the break’s rules.
Cards from live breaks are shipped to you within 3-5 business days after the event. If you receive no hits (e.g., base cards only), we may offer a “random team” or credit option, depending on the break’s rules.
Can I trade or sell cards from a break?
Yes, you’re free to keep, trade, or sell any cards you receive from a break. We also offer a marketplace section on our site for community trading (subject to availability).
Yes, you’re free to keep, trade, or sell any cards you receive from a break. We also offer a marketplace section on our site for community trading (subject to availability).
Product Authenticity and Grading
Are your cards authentic?
Yes, all cards sold by Breaker Direct are 100% authentic. We source directly from reputable manufacturers, distributors, and trusted collectors. Graded cards come from professional grading companies like PSA, Beckett, or SGC.
Yes, all cards sold by Breaker Direct are 100% authentic. We source directly from reputable manufacturers, distributors, and trusted collectors. Graded cards come from professional grading companies like PSA, Beckett, or SGC.
Do you sell graded cards?
Yes, we offer a selection of professionally graded cards. Each graded card includes details about its grading company and condition. We also sell raw (ungraded) cards for collectors who prefer to grade themselves.
Yes, we offer a selection of professionally graded cards. Each graded card includes details about its grading company and condition. We also sell raw (ungraded) cards for collectors who prefer to grade themselves.
Can you grade my cards?
We do not offer grading services directly, but we can recommend trusted grading companies and provide tips on the submission process. Contact us for more information.
We do not offer grading services directly, but we can recommend trusted grading companies and provide tips on the submission process. Contact us for more information.
Customer Support
How do I contact you?
Reach us at support@breakerdirect.com or through our website’s contact form. We’re available Monday-Friday, 9 AM-5 PM EST, and aim to respond within 24-48 hours.
Reach us at support@breakerdirect.com or through our website’s contact form. We’re available Monday-Friday, 9 AM-5 PM EST, and aim to respond within 24-48 hours.
Do you have a phone number?
At this time, we handle support via email to ensure accurate and detailed responses. Please email us at support@breakerdirect.com.
At this time, we handle support via email to ensure accurate and detailed responses. Please email us at support@breakerdirect.com.
Can I visit your store in person?
Breaker Direct is an online-only business, but we’d love to connect with you virtually through our website, live breaks, or social media!
Breaker Direct is an online-only business, but we’d love to connect with you virtually through our website, live breaks, or social media!